Privacy Policy

1. Introduction

At Puento ("we", "us", or "our"), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. This policy is designed to comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

2. Data Controller

For the purposes of the GDPR, Puento is the Data Controller of your personal data.

Contact Email: welcome@puento.com

3. Data We Collect

We may collect and process the following data about you:

Personal Identification Information: Name, email address, phone number, and company name when you voluntarily provide it to us (e.g., via contact forms).
Technical Data: IP address, browser type and version, time zone setting, operating system, and platform.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

4. How We Use Your Data

We use your data for the following purposes:

To provide and maintain our Service.
To notify you about changes to our Service.
To provide customer support.
To gather analysis or valuable information so that we can improve our Service.
To monitor the usage of our Service.
To detect, prevent and address technical issues.
To provide you with news, special offers and general information about other goods, services and events which we offer (unless you have opted not to receive such information).

5. Legal Basis for Processing

Under the GDPR, we rely on the following legal bases to process your personal data:

Consent: You have given clear consent for us to process your personal data for a specific purpose.
Contract: Processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
Legitimate Interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests.

6. Data Retention

We will strictly retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

7. Your Data Protection Rights

If you are a resident of the European Economic Area (EEA), you have certain data protection rights, including:

The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at welcome@puento.com.

8. Third-Party Links

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page to ensure you are always aware of what information we collect, how we use it, and under what circumstances, if any, we share it.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: welcome@puento.com